The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Purchased 2 pairs of Salomon trainers in different sizes. * One or more of these files was not uploaded due to an invalid file type. Thanks,Rebekah. Find out how we combat fake reviews. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Bought a pair of Boss trainers at the end of November 2022. AVOID THIS COMPANY!!!! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. To contact the Footasylum customer service team, start a live chat on the website. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. I was taught to value customers, no matter what job I was in. Here are 8 tips for writing great reviews. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Great sale and super quick on delivery. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. - Anonymous, posted 4 months ago Ordered standard delivery, was dispatched the next day & arrived the day after. Return an item in I will always order with footasylum I am very happy with the service and products. - Rebecca Jones, posted 1 year ago When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Hey MattThanks for taking the time to leave us a review. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. I ordered an item with Christmas delivery on 20th December and received an email confirmation. On-time Delivery. We are so glad to hear you are happy with the service. Once Footasylum has received and inspected your order, a refund will be issued. Here are 8 tips for writing great reviews. !spoke to Edge lane store about colours in crocs. Companies can ask for reviews via automatic invitations. very helpful as Liverpool didnt answer the phone. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Anyone can write a Trustpilot review. She got the problem sorted in minutes. 299.99. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Order placed Sunday afternoon and delivered Monday afternoon. Ordered it on Monday and it was delivered on Tuesday. Thank you so much. Heres how it works. Extremely moody.I've never seen such self absorbed people. They all fit perfectly. Shocking service avoid disappointment. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Got them cheaper than any other website. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Anyone can write a Trustpilot review. Get FREE UK delivery on all orders over 60 and FREE UK returns. Email never arrived so ended up going to a store on crutches to get a refund. UK Returns Free return by our courier service. If this was my store, they would all be sacked. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. You have disabled javascript in your browser, please enable. Will not use again. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Giving one star so I can leave this review. For all international returns outside of the UK, please visit our dedicated international returns page. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. First and last time I will use this company. Courier. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. All in all, satisfied with my purchase and dealings with this shop. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Round and round in circles. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Ordered coats for 2 of my sons in the sale. Which are the instant chat and the WhatsApp!! Will definitely be ordering from them again. 10/10 will not be using footasylum again. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. They were dispatched quickly and delivered within a few days to Northern Ireland. Verification can help ensure real people write reviews about real companies. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. I brought some trainers and returned them just before the 28 day period which was allowed for returns. - Fred, posted 2 months ago Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. That is great news about the fast delivery.We hope to see you again very soon. Absolutely fuming with this company. Editor, Marcus Herbert. 3. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. My son lost out on his Christmas presents as a result. Companies can ask for reviews via automatic invitations. Lancashire I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Take care!Thanks,Rebekah. Ordered and paid on 10th December my daughter's Xmas present. Over 90 off RRP. Newsletter subscription. Also it was delivered to Republic of Ireland avoiding customs charges. Never again. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Great sale and super quick on delivery. 2023 Trustpilot, Inc. All rights reserved. This is the last thing I buy from footasylum from here on. That is great news about the fast delivery.We hope to see you again very soon. Here are 8 tips for writing great reviews. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Ordered standard delivery, was dispatched the next day & arrived the day after. Find out how we combat fake reviews. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Claim your profile to access Trustpilots free business tools and connect with customers. Within 5 Days. I would definitely recommend and will be a returning customer. Ends: Mon 6 Mar 2023. Hey Karl!Thanks for taking the time to leave us a review. We also ensure all reviews are published without moderation. - Kristy Smitten, posted 11 months ago items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. My son lost out on his Christmas presents as a result. How are you today? Useless. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. If you miss this window, youll have to go through the returns process. Ends: Tue 28 Feb 2023. Would not recommend. I was taught to value customers, no matter what job I was in. Do you agree with Footasylum's 4-star rating? Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. This time, however, when I ordered, their courier choice was Yodel. They were dispatched quickly and delivered within a few days to Northern Ireland. Great to hear that the parcel arrived so quickly. They all fit perfectly. Alpyrex. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Happy from start to finish! Click the 'Copy' button to copy it. Price was unbelievable for what I got! . Price was unbelievable for what I got! !spoke to Edge lane store about colours in crocs. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. This is the last thing I buy from footasylum from here on. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I would definitely recommend and will be a returning customer. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. It goes against our guidelines to offer incentives for reviews. You will be contacted by email to verify your review. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Companies can ask for reviews via automatic invitations. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. I have worked in retail for over 15 years. OG Stack Longline Puffer Jacket. Since Footasylum doesn't have a customer service number I had to text them. Perfect from start to finish. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Before returning items you must notify Footasylum by telephone, letter, or email. They sent me trainers in a damaged box. Find out how we combat fake reviews. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Anyone can write a Trustpilot review. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. They have sent them back to me and are refusing a refund. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. To break them up politely to ask for helpit was like I had sowrn at them. Leave this blank if you'd like to publish your review anonymously. We are so glad to hear you are happy with the service. 20%. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. It's great to hear you are happy with the coat and that the delivery was so quick. Anyone can write a Trustpilot review. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. 2. Shoved the card machine into our face. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Ordered coats for 2 of my sons in the sale. Very disappointing.Would never order from them again! Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. Thank you so much. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Would you like to add a photos or videos? Verification can help ensure real people write reviews about real companies. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Start your return online at the Footasylum website. Find out how we combat fake reviews. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Subscribe in print, digital, or a great-value bundle. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. It goes against our guidelines to offer incentives for reviews. It's your job. This will need to be done within 20-30 minutes of ordering. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. For more information on the cookies that our site uses click here. Replies to negative reviews in < 24 hours. All in all, satisfied with my purchase and dealings with this shop. A simple full refund is all I wanted from the first time I was messed around!! My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. One star as there is no 0 stars. Reply from Footasylum Jul 14, 2021 Hey! Please refresh the page and try again. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Unable to get in touch with anyone from customer service to resolve issue. Wow! They have sent them back to me and are refusing a refund. In real life, they are dull, boring and have no character at all. Which are the instant chat and the WhatsApp!! Keep up the good work Terry!Thanks so much.Tanya. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. We also ensure all reviews are published without moderation. First and last time I will use this company. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Stay ahead of the game with the latest trainers and clothing from Footasylum. Thanks,Rebekah. All rights reserved. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. very helpful as Liverpool didnt answer the phone. No greeting, no please, no thank you. Ordered almost 400 worth of clothes for my son on the 12th of December! There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Simply follow our returns portal link below. Beth is Home Editor for T3, looking after style, living and wellness. Perfect from start to finish. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Anyone can write a Trustpilot review. Tried to send Crocs back as they didnt fit my daughter. We need your email address to verify that your review is genuine. - Mel, posted 7 months ago 44.99. Been trying via live chat, what's app and calling HQ. Shocking company - bought two items trainers and sliders order value 100.28 never received. Code Expires. Here are 8 tips for writing great reviews. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. We use dedicated people and clever technology to safeguard our platform. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. If valid, the page will refresh and your total will be updated accordingly. Up to 50% . If you'd like to return your order, you can within 14 days of receipt. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. The range includes footwear, clothing and accessories for men, women and children. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Greater than 37%. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Rolling eyes, rude attitude. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. 2023 Trustpilot A/S. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Date of experience: 18 December 2022 Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. I have sent them back the undamaged trainers in a damaged box as I received them. Price was unbelievable for what I got! The lady at the till was no better. Shocking service avoid disappointment. Email never arrived so ended up going to a store on crutches to get a refund. Footasylum doesn't deliver on Bank Holidays. Ordered it on Monday and it was delivered on Tuesday. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Thanks. Ordered Nike trainers. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. This arrived within only two working days and all items were delivered intact and all there. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive.