Every colleague shapes how Alight can become better, stronger and brighter together. This is a 6 months project and we offer Full Time Shifts (Rotating). We strive for Excellence Every Day by collaborating with our clients and colleagues. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We are forthright and genuine when we speak. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Our people are our greatest assets at Alight Solutions because People Matter! In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Job Details. About Alight Solutions Alight is a leading cloud-based human capital technology and services. 88 followers . * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. We are brave in spirit, act decisively, learn quickly and get it done. Insurance Health insurance * Initiate new leave cases in our system The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We promote healthy lifestyles and flexible work arrangements for our employees. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Key Duties & Responsibilities. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight believes diversity should be visible, valued, and sustained throughout the organization. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Alight Solutions offers a promising . Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. We strive for Excellence Every Day by collaborating with our clients and colleagues. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Our people are our greatest assets at Alight Solutions because People Matter! Are you interested in helping us shape the future of work and life for organizations, people and their families? Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. We are not an agent or representative of any employer. Pros. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. This role requires that qualified candidates must reside in one of the following states: We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our people are our greatest assets at Alight Solutions because People Matter! * A demonstrated successful work history in customer service, insurance, or related field. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Alight is committed to the continued development of our colleagues. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. This training will take place during the first 5-weeks of your employment, and the hours are full time. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Its a permanent virtual customer care representative Job. Our story starts with a simple universal truth: Every business is a people business. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Find out if you meet the requirements! This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Responding promptly to customer inquiries. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Mid Level Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Be Real with Alight and help us re-imagine how people and organizations thrive. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Our story starts with a simple universal truth: Every business is a people business. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. View Job description, benefits and responsibilities. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. READ MORE Important information: Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. This may include assisting the caller in navigating the system as well. You have reached your maximum number of active job alerts. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Customer Care Representative - with Growth Opportunities at Alight today! 2023 Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Be prepared to answer why you are interested in this particular job opening. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. This role is designed for people who have strong empathy and communication skills. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. You have Alight Easy 1-Click Apply. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Ten paid holidays per calendar year (8 fixed and 2 floating). Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. If so, you've come to the right place. Visit investor site Looking for an Alight office? This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Communicating with customers through various channels. Location: San Juan, Puerto Rico. You will be notified during the hiring process which checks are required by the position. then the employee has changed 1 company and 1 job. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Alight is committed to the continued development of our colleagues. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . You will be notified during the hiring process which checks are required by the position. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Know Your Worth. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. At Alight, we connect passion with purpose. New York Equal Pay for Equal Work Act Statement. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. View Job description, benefits and responsibilities. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. See our awards. You have already created a job alert with same filters. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. * Able to work independently and to adapt to a rapidly changing environment Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Health insurance is either BCBSIL or Kaiser depending on where you are located. At Alight, we are reimagining how people and organizations thrive. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Please enter a Name and Password so you can update your Job Alerts in the future. * Be kind and compassionate Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. * Excellent communication & collaboration skills with strong ability to empathize with customers This may include additional research and ongoing casework. Our people are our greatest assets at Alight Solutions because People Matter! Cons. View Job description, benefits and responsibilities. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Must be able to work a flexible schedule based upon high call volume needs. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Accurately documenting all conversations and actions taken on each interaction. Full Job Description. Find the best jobs in the US, apply in 1 click and get a job today! The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Our story starts with a simple universal truth: Every business is a people business. This job listing has expired and the position may no longer be open for hire. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Our commitment to Diversity and Inclusion. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. A 401k plan that includes a corporate match. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight Solutions Easy 1-Click Apply. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Reporting Relationships Additional pay could include bonus, stock, commission, profit sharing or tips. Find out if you meet the requirements! Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Customer Care Representative Greater Toronto Area, Canada. You can deactivate or delete job alerts by clicking the button below.