Thank you for sharing. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. I got your initial script to work changing a variable label on a catalog item. Has anyone had any issues with this with the Aspen Hotfixes? Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? var emptyVars = []; Making statements based on opinion; back them up with references or personal experience. Even when specifically naming the field. 13K subscribers in the servicenow community. In Business rules can we do this? If you walk through that reference, youll notice that sc_cat_item_option is empty. Not sure if its possible there actually. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. What type of a field should the Record producer be? Ill see if I can recreate the second problem Im having and submit one for that too. This is excellent thanks so much for this. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. What is ServiceNow Record Producer 2. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. I just tested on a clean demo instance and it worked fine there. Great addition but a bit more info could be needed. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this This allows the entire variable set to disappear on the form. Condition: current.script.indexOf ('Force population of record producer') == -1. Option to customize record producer using , Often a simple and straight , less customization. I found that just about the same time I saw your post. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. This solution is not compatible with the Service Portal. Well done. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); . While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. All Rights Reserved. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer I can see advantages to both approaches. The problem is that g_scratchpad isnt available to the client as it should be. My users certainly enjoy it. SetDisplay should work on forms for variables. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Is it possible to rotate a window 90 degrees if it has the same length and width? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Thanks for the script, it works pretty well on backend. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Here we created a new choice with the following. pretty much like incident . If you preorder a special airline meal (e.g. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. With a client script you can target any field on the form and modify its label. Worth putting error handling in there, but the basis is there. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I dont think its been documented anywhere and I havent seen any other use for it other than this. In addition to empty variables, is it also possible to hide specific variables? Record producers provide an alternative way to create records through the service catalogue. This value can then be used for reporting or other purposes in your system! Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Your question is outside the scope of this article. Youll need to remove the current business rule and add a new one to the Record producer table as described above. Note: To create a database view, you need to be very precise, otherwise it will not run. This was just what I was looking for, thanks for sharing. You did such an amazing job. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. What [] How To Find Users Logged Into ServiceNow Instance? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Sorted by: 1. You cant do this using this script. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. When the record is submitted using a record producer, you are redirected directly to the generated record. Thanks for checking into it I really appreciate you taking time to look at it. Oftentimes it is more desirable to []. Hey, thats a good idea. . Nice work! I tried digging around online, but wasnt successful in figuring it out. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. function hideEmptyFields() { Heres a script that allows you to do that. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. You can also view the icons within. I've updated the article. Do you know if it is possible to retrieve the modified label? This was just what I was looking for, thanks for sharing. How can I get query string values in JavaScript? Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Not the answer you're looking for? How would I do that? This is certainly possible, but it depends on how you are including those variable values in your email. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. How do you get a list of the names of all files present in a directory in Node.js? Hi All! Please help. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Continuing on from the example above, the 'Make' variable . Any way to loop through all of my elements that begin with u_, and color them? In second way I am getting undefined and in the first way script is not getting processed further without giving an error. If you need this to work for non-task tables, you can simply create a duplicate business rule there. As such, youll need a field to store that value in. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Thanks for your reply. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. I've created a 'changeFieldLabel' function for this purpose. I have tried the script. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Record producer will be. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. No way to handle the container, but you can hide checkboxes. Is there a way to change the label dynamically on the basis of some other value. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. To learn more, see our tips on writing great answers. Sign-up to get the latest news and update information from ServiceNow Guru! If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Thanks, -e. I think any time you can use the out-of-box behavior you should. Then your update would need to be a GlideRecord query and update. Here's another example that shows how you can access record producer variables using the 'producer' object. I wanted to post an easy way to do it . In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor.